Terms of Sale
Possession of this catalog does not constitute an offer to sell.
All prices are subject to change without notice. Orders will be
shipped and billed at the prevailing price at the time of
shipment. We reserve the right to adjust orders to standard
package quantities unless otherwise stated on purchase order.
Minimum order is $100.00 net. All orders less than the
required minimum are subject to a 10% special shipping and
handling surcharge. Please inspect all orders upon receipt
and note any obvious damage when you sign for delivery.
2% 10th prox, net 30 days. Any amount past due is subject to a
finance charge of 1½% per month (18% annually) on the past due
balance. All returned checks will be subject to a $20.00 fee
each time of occurrence—no exceptions.
No claims for shortage or damage will be allowed unless reported
by consignee within seven (7) days of receipt of goods. ROC
Enterprise, Inc. shall not be held responsible for any claim of
injury during installation of ROC merchandise.
All orders for merchandise not in stock (back orders) will be
cancelled, unless requested at time of order. All requested back
orders will be shipped at current prices, unless special
arrangements were made at time of order.
As an added convenience, ROC can provide large-volume buyers
with special indent orders direct to their warehouses from
overseas. These shipments save us the added cost of warehousing,
handling, and freight, thereby lowering your cost. In order to
qualify for indent orders, you must place your order 45 to 90
days in advance of delivery and meet volume specification. Each
indent shipment is priced individually to provide you maximum
ROC will pay freight charges on orders of $1,000.00 net prepaid
or more shipped within the continental U.S. All orders not
meeting freight terms will be shipped prepaid with the cost
added to your invoice.
We do not accept returned merchandise without prior written
approval from our office. Please have your invoice number and
reason for return ready when you call. We will issue a returned
goods authorization (RGA) for each return. Any return without an
RGA will be returned to consignee freight collect. A copy of the
original invoice must accompany all returns, and return goods
must be in original packaging and condition unless items are
defective. All returns for reasons other than ROC error or
defective merchandise are subject to a 20% restocking charge.
All payments which show deductions for returned goods must be
accompanied by a credit memo issued by ROC for exactly that
amount, or that amount shall be considered an unpaid balance,
due and payable, and will be rebilled to the account. Returns
for discontinued merchandise will not be accepted. This policy
is valid on all acceptable returns for a period of one year from
the date of purchase from ROC. Please refer to warranty (below).
All ROC merchandise is guaranteed against defects in
workmanship for a period of one year from the date of purchase
from ROC. Our warranty is limited to the replacement or
credit of material, not to exceed the original purchase price,
and shall not include installation or labor charges of any kind.
The warranty only covers the specific use of each item that it
was designed for; improper use or installation of any ROC
merchandise immediately voids the warranty.
All merchandise is sold to wholesale customers for resale.
Customer assumes full liability for all taxes or other charges
assessed or imposed by any government agency. All customers are
required to furnish ROC with their tax exemption number, or
applicable sales tax will be charged. All customers must have a
current, completed, and signed credit application on file.
Prices and information in this catalog supersede previous
publications. ROC Enterprise, Inc. shall not be held responsible
for typographical errors and will be held blameless for any
liabilities associated with misprints and/or errors on our price